Shipping & Returns

 

Shipping Information

We ship in stock items within one business day of receiving your payment. Most standard shipping orders placed by 5 p.m. EST will be processed the same business day, and will ship within one business day after your order is placed. Please note that some orders may take longer to process. You will receive a confirmation email once your order has shipped. Shipping within Australia could take 3-5 business days. 

 

Easy Returns & Exchanges

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Any gift cards are non-returnable.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

· Any item not in its original condition, is damaged or missing parts for reasons not due to our error

· Any item that is returned more than 30 days after delivery

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email and send your item to:

One [Millimeter]

5 Union Street

South Melbourne

3205 Victoria

Australia